FREQUENTLY ASKED QUESTIONS
How Do I Make A Phone Sex Call?
What Can I
Talk About?
What Type Of Phone
Mates Are Available?
Where Do The
Phone Mates Answer Their Phones?
Will I Get Notice In Regards To When My Call Is Going To End?
Can I Talk To Multiple Phone Mates On The Phone At One Time?
How much do the calls cost?
Is
Billing Discreet?
What Are Your Methods
Of Payment?
If I am A
New Caller Is There A Spending Limit?
Do I have to be calling from my home phone to place a call for the
first time?
Will I ever be contacted?
Is My Billing
Information Safe?
Can I Tip
A Girl Or Send My Phone Mate Presents?
Where do I make
Customer Complaints?
What
is your Fraud Policy?
How Do I Make A
Phone Sex Call?
First take a look around the
website when you're ready to speak with one of horny phone mates
Dial our toll free number. 1-800-485-9561. You will be connected to
one of our professional live dispatchers who can take your
information and instantly connect you to the available phone mate of
your choice.
What Can I
Talk About?
Anything goes! Nothing is too taboo for us. Some phone mates may
have some topics that they are not comfortable with talking about.
We will only choose a phone mate for you to speak to that is
comfortable with your type of fantasy.
What Type Of
Phone Mates Are Available?
We have all types of phone mates available. We have college girls,
housewives, dominatrix, submissives, shemales, mommies, grannies,
you name it. Our phone mates are experienced in many type of
fetishes and fantasies for example, cuckold, foot fetishes, barely
legal, scat, cross dressing, sissy play, bisexuality, couple play,
etc.
Where Do The
Phone Mates Answer Their Phones?
First and foremost we want to assure you that our phone mates do not
work out of cubicles or call centers. Our phone mates work in the
comfort of their own home. You may talk to a sexy phone mate who is
in the comfort of her own bedroom or even in the bath tub! In
regards to location we have phone mates all over Canada and the USA
who work for us. You can choose what country you would like the
phone mate to be from if you have a preference.
Will I Get
Notice In Regards To When My Call Is Going To End?
Yes. You will get one minute notification from the phone mate that
your call will be ending and at the end of the call if you wish to
speak with her again simply call our 800 number back and ask for the
phone mate that you have just spoken to by name.
Can I Talk
To Multiple Phone Mates On The Phone At One Time?
Absolutely! You can have an orgy with 3 phone mates of your choice.
How much do
the calls cost?
see RATES
Is Billing
Discreet?
We believe that your privacy is of utmost importance. Our billing is
absolutely 100% discreet. Your credit card will be billed under
Platinum Publishing Inc if you pay by Visa or Amex. If you pay by
MasterCard it will be billed under Nationwide Research Inc. Your
personal information is never revealed to our phone mates. The call
is linked from the office to the phone mate who is working out of
the comfort of her own bedroom. In order to keep our privacy rules
consistent we politely ask that you do not ask our phone mates to
exchange personal information.
What
Are Your Methods Of Payment?
1) Credit Card Billing
We except Visa,
MasterCard, and American Express
2) Cheque By Phone
Your payment will be discreetly debited from your checking account
for the amount of time you would like to purchase. Once you are an
established customer (Have made a minimum of 5 calls) you will no
longer be required to prepay. Your cheqing account will be debited
as you make the calls. In order to use this service you must have a
chequing account with a cheque in hand. Initially you must be
calling from the phone number that is on file with your bank account
to set up your cheque by phone account with us. You can then call
from any phone number that you chose.
3) PrePayment - Money Order
Obtain a money order for the required amount.
Make payment out to Platinum Publishing Inc and address your
envelope to
Platinum Publishing
Inc
599B Yonge st Suite 239
Toronto, Ontario
Canada, M4Y 1Z4
Please make sure to include a name that you would like to use to put
on your account. If you prefer, we can call you once it has
arrived. In this case please do not forget to include your phone
number. You can also call us to see if your payment has
arrived.
4) Canadian Phone Billing
Call 1-900-451-6000 and bill your call to the phone for only
$1.99 per minute and you will be billed under Live Connect. Please
note: We do not bill to the cell phone as of yet
5) USA Phone billing
Coming Soon!!!
If I am A
New Caller Is There A Spending Limit?
In order to help prevent credit card fraud we do set limits for new
customers. Spending limits will vary. If you are a caller who likes
to place many calls in a very short period of time you may be asked
to fax in a copy of your credit card along with a signed note
stating that you authorize these charges to phonetalk1@gmail.com We
understand it is a huge inconvenience however, this will allow us to
provide you with the best service possible.
Do I have to
be calling from my home phone to place a call for the first time?
In order to set up your account you have to be calling from the
phone number that is on file with you credit card or bank account or
from a hotel. Once the account is set up you can feel free to call
from anywhere.
Will I ever
be contacted?
The only time you will ever be contacted is if you don’t pay a bill.
Some customers like to be contacted by email regarding up coming
specials. If you would like to be added to our email list simply let
us know.
Is My
Billing Information Safe?
We go through great lengths to protect your personal information. We
have customers who have been calling us for over 12 years because of
the great service we provide. Anyone that we hire to work out of our
office is put through and extensive screening process. We do not
have a high turnover when it comes to staff. The relationship that
we have with our bank is also very important to us so we abide by
all rules when it comes to billing.
Can I Tip A
Girl Or Send My Phone Mate Presents?
Absolutely! We like to take great care of our phone mates. If you
would like to give a tip simply let our dispatcher know which phone
mate you would like to give a tip to and we will add it to your
bill. The company only takes a small portion of the tip to cover the
credit card processing and tax. The rest will go to the phone mate.
If you would like to send a gift simply send it to:
Platinum Publishing Inc C/O (your phone mates name)
599B Yonge st Suite 239 Toronto, On Canada M4Y 1Z4
we will then send to your phone mate.
Please do not ask the phone mate to exchange personal information.
Also
remember this is a gift not a forward of payment.
Where do I
make Customer Complaints?
If you have a complaint please call one of our dispatchers at
1-800-485-9561 or email us at phonemail1@gmail.com.
We do our very best
to make sure all customers aresatisfied. Please remember one phone
mate who is right for one person may not be right for another. The
best way to make sure you get the right type of phone mate for the
call is to let your dispatcher know up front exactly what you are
looking for. The more information you provide the easier it is for
us to choose the right phone mate for your call. If you feel you do
not like the phone mate you are speaking to simply hang up within
the first minute and call your dispatcher back to let her know. We
will then find you another phone mate to speak with. Keep in mind
that we do not allow the abuse of this policy. We do not allow
customers to bounce around every minute to talk to different phone
mates. It is very rare that we do not find what our customer wants
on our very first attempt.
What is your
Fraud Policy?
We take fraud and illegitimate charge backs very seriously and will
prosecute to the fullest extent of the law. We only bill for Phone
sex services that adhere to a strict policy of honest and accurate
billing of their clients.
If you feel that you are not being billed accurately or honestly
please contact us immediately. We will make sure any errors and
disputes are quickly corrected.
If you attempt to do a chargeback without first letting us resolve
the issue (all issues CAN be resolved), your information will be
reported to our fraud group and you will no longer be allowed to do
calls with any of our providers and affiliate providers. In
addition, we report all fraud cases to a national database of
fraudulent credit card activity, to your credit card company, to the
local and long distance phone company wire fraud departments, and to
the applicable law enforcement agencies. These reports include phone
records, dates, times, and other details of the call/charge. If your
card was stolen and used without your permission, that is noted in
our fraudulent reports as well.
Please note that our phone system records the phone number of the
line placing the call. If that number coincides with the
cardholder's phone number, then a local police report is also filed.
Parents and spouses -- be forewarned that local law enforcement
agencies will investigate and prosecute credit card fraud and
identity theft even if it is within the family.
Let it be
known that we actively pursue and prosecute fraudulent credit card
use and identity theft!
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